Data Center Operations Specialist®


Data Center Operations Specialist®

3 Days, 2 Professional Certifications

This course targets mangers, planners and strategists responsible for overseeing, maintaining, managing & planning of data center capacities, efficiencies, availabilities, safety & security and operations.

3 Days Classroom Session
2 Professional Certifications Available
Virtual Sessions Available
Private Organization Training Available
This is a popular course

Course Description

This course targets data center managers, data center planners and data center strategists that are responsible for overseeing, maintaining, managing & planning of data center capacities, efficiencies, availabilities, safety & security as well as the overall operations for its intended purposes and designated footprints. The DCOS® course focuses on best practices to be applied, mechanisms and methodologies to enhance the long-run objectives as well as the daily operations of data centers. It further illustrates how to streamline processes, increase efficiency and productivity whilst maintaining high-availability and safeguariding security. The core concepts are based on demonstrated principles, which are optimized from lessons learned from data center front-runners such as cloud service providers, hyper-scale data center operators, managed service providers, and data center owners across varied industries.

Who should take this course?

  • Data Center Managers
  • Data Center Planners & Strategists
  • Data Center Technicians
  • Data Center Architects
  • Business Executives
  • Data Center Stakeholders
  • Project Managers
  • Data Center Owners

what you study

The course focuses on best data center operational practices, mechanisms and methodologies to be applied to enhance the short/medium/long-term objectives as well as the daily operations of data centers.

Learning Outcomes

  • Learn how to manage data centers
  • Learn how to operate data centers
  • Learn data center infrastructure maintenance
  • Understand data center policies and procedures
  • Learn effective data center operation
  • Learn day-to-day data center operational management
  • Data center human resource management
  • data center efficiency planning
  • Data center optimization


  • Data Center Infrastructure Specialist®.


It is recommended for this course to be taken back-to-back with DCIS® in a 5-day program. This will optimize learning and cost saving.

Course Features

  • Course Code DCOS
  • Sessions 3
  • Duraion 3 Days
  • Track Management
  • Language English
  • Public Yes
  • Virtual Availability Yes
  • Private Availability Yes
  • Certificate Yes
  • Assessment Yes
  • Day 1


    • Data Center Assessment
    • Data Center Audit
    • Data Center Certification
    • Data Center Certification Types
    • Data Center Standards, Frameworks, BPs

    Quality Systems

    • Quality Assurance
    • Quality Control
    • Quality Improvement

    Business Continuity

    • Data Center Risk Factors
    • Business Continuity Management
    • Business Continuity Planning
    • RPO
    • RTO
    • Disaster Recovery Planning

    Data Center Organizational Structure

    • Data Center Stakeholders
    • Open Process Framework
    • Data Center Operations Management Team
      • Data Center Business Manager
      • Data Center Topology Manager
      • Data Center Operations Manager
      • Data Center Node Operations Manager
      • Data Center Node Manager
      • Data Center SFI Manager
      • Data Center ITI Manager
      • Data Center Floor Manager
      • Data Center Site Manager
      • Data Center NOC Manager
      • Data Center S&S Manager
    • Relationships, Duties and Limitations

    Human Resources

    • Principals of Data Center HR
    • People as Assets
    • People as People
    • Job Description
    • Recruitment
    • Benefits & Compensation
    • Orientation & Training
    • Performance & Evaluation
    • Retention Plan
    • Dismissal
    • Job Rotation
    • Skills Redundancy Plan
    • Data Center HR Challenges

    Day 2

    Data Center Management

    • Cost Management
    • Asset Management
    • Equipment Lifecycle Management
    • Buy or Lease Evaluations
    • Warranties
    • Vendor Management
    • Crises Management

    Data Center Service Availability

    • SLAs
    • OLAs
    • SLRs
    • OLRs

    Data Center Efficiency

    • Green Initiatives
    • KPI’s
    • OPEX Monitoring
    • EUE and PUE v2
    • PUE Loopholes
    • Advanced PUE Concepts
    • Enhanced Cooling Efficiency
    • Increased Power Efficiency
    • Applied Virtualization
    • Utility Computing

    Data Center Day-to-Day Operation

    • Data Center Policies & Procedures
    • Data Center SOPs
    • Data Center Checklists
    • Data Center WOs
    • Data Center SOWs
    • Data Center PTWs
    • Data Center Floor Management
    • Data Center Inventory Management
    • Commissioning & Decommissioning
    • Labeling Matrix & Methods
    • Business Office Management
    • Documentation Management
    • Data Center Micro Cleaning
    • Data Center Pest Control
    • Facilities Management
    • Computational Fluid Dynamics
    • Real-Time Monitoring
    • Thermal Imaging
    • Cooling System Maintenance Regime
    • Fire Protection Systems Management
    • Electrical Systems Maintenance Regime
    • Generator Testing
    • UPS Management & Testing
    • ITI Operations Management
    • ITSM, ITIL v.3
    • Loading Dock
    • Shipping & Receiving Area
    • Staging Area
    • VTS and Burn-In

    Day 3

    Data Center Capacity Management

    • Capacity Management Concepts
    • Cost-Value-Efficiency Analysis
    • ABC
    • Capacity Management Activities
    • Capacity Management Process
    • ETL
    • Facility Capacities & Load
    • Structural Capacities & Load
    • Telecom Capacities & Load
    • IT Capacities & Load
    • Capacity Benchmarking
    • Capacity Trending
    • Capacity Modeling
    • Capacity Analytics
    • Capacity Planning Tools

    Data Center Monitoring & Management

    • M&M Goals
    • Monitoring & Management Systems
    • Environment Monitoring System (EMS)
    • Electrical Power Management System (EPMS)
    • Building Management System (BMS)
    • Network Management System (NMS)
    • Data Center Infrastructure Management (DCIM)
    • Business Service Management (BSM)
    • M&M Reporting & Analytics
    • Support & Help Desk

    Data Center Safety & Security Management

    • Safety Priorities & Plans
    • Emergency Types & Plans
    • Security Controls & Management
    • Visitor Types and Access
    • Penetration Testing and Techniques

    Data Center Maintenance & Repair

    • Data Center Maintenance Regimes
    • Data Center Maintenance Grades
    • Maintenance Scope, Budget, Skillsets, and Impact
    • Maintenance Contracts
    • MTBF and TTR

    Data Center Operations Soundness Quiz


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